Cancellation Policy

OITO Sauna Booking & Cancellation Policy At OITO, our sauna is a space for recovery, relaxation, and respect. Please take a moment to read through our policy to ensure a safe, smooth, and respectful experience for all members. Booking Terms - Sauna sessions are 30 minutes only and must be booked online in advance via our website or booking platform. - Full payment is required at the time of booking. No walk-ins or cash bookings are accepted. - Bookings are subject to availability and are non-transferable. Cancellations & Refunds - No refunds will be issued for cancellations, no-shows, or late arrivals, except in the case of a genuine emergency (e.g. medical emergency, bereavement). Proof may be requested. - If you cannot attend due to an emergency, please contact us as soon as possible at info@oitofight.com. Arrivals & Timeliness - Please arrive at least 5 minutes before your scheduled session. - Late arrivals will reduce your time in the sauna and may result in forfeiture. - Sessions will end promptly at the scheduled time to allow for cleaning and transition between bookings. Cleanliness & Respect - Please shower before entering the sauna and always sit on a towel for hygiene purposes. - No oils, lotions, or food are permitted in the sauna. - Respect the calm, shared atmosphere - loud conversations, disruptive behaviour, or inappropriate conduct will not be tolerated. - Anyone violating hygiene or conduct guidelines may be refused future bookings. Health & Safety - Sauna use is limited to individuals 18 years and older. - If you have a medical condition, are pregnant, or are unsure whether sauna use is safe for you, please consult your doctor before booking.

Contact Details